A new site
Consider the layout, entry points and operating hours when planning detection zones.
Detection around your working day.
Plan detection around your premises and working hours. Review existing equipment, recurring faults and any changes to the layout.
Activity after hours
Discuss staff movement, deliveries and areas that remain occupied.
Repeated faults or unwanted activations
Review the panel, sensors, arming process and when the issue occurs.
Detection is only the start.
The alarm, your team and the response process need to work together.
Which areas need detection?
Entrances, internal routes and sensitive areas may need different zones.
Who arms and disarms the system?
The people and times involved affect how the system needs to work.
What equipment is already installed?
Note faults or limits with existing panels and sensors before considering repair, expansion or replacement.
What happens when an alarm activates?
Discuss back-to-base monitoring or app-based notifications, who receives an alert and what happens next. Confirm compatibility, response arrangements and ongoing costs as part of the proposal.
Before you enquire.
Scope, upgrades and the first conversation.
Can an existing alarm be upgraded?
The panel, sensors, wiring and recurring issues should be reviewed before deciding whether to repair, upgrade or replace the system.
Can an alarm work around shift schedules?
Discuss shift patterns and areas that remain occupied so detection and arming can be considered around site operations.
Can I discuss alarm monitoring?
Yes. Hillstone’s services include alarm monitoring. Tell Craig about your current panel and the follow-up you need after an activation. Monitoring method, costs and terms should be confirmed separately from installation.
Do I have to replace the whole alarm system?
Not necessarily. An assessment can establish what is working, what is compatible and what needs attention. Describe the issue rather than assuming every detector and cable needs replacing.
What affects the installation price?
The building layout, detection areas, existing equipment, installation access and monitoring requirements affect the scope. Request a quote that separates installation, optional work and any ongoing charges.
From enquiry to installation.
Start with your premises. Build the specification together.
- 01
Share your requirements
Choose the work you need, your property type and preferred timing.
- 02
Review the premises
Discuss the existing equipment, practical requirements and an assessment with Hillstone.
- 03
Agree the installation
Confirm the scope, price, timing and handover before work begins.
Review your commercial alarm.
New premises, an older panel or monitoring questions? Tell Craig what needs to change.